Policies and Standard Operating Procedures, Miscellaneous
Parts for Older Tower replacements:
We supply parts and equipment that are compatible with almost all older Heights Towers ever made. Our towers were re-engineered in 1995, so some features, like their leg sizes and bolt-hole connections have changed. However, we will be glad to help customers refurbish their older towers. Our current manufactured tower sections, fold-over kit part, bases and other accessories are compatible with our older towers, despite the new changes.
If a customer wants new parts for older Heights towers, they should provide us with the section sizes of their old towers. We need the measurements of the leg widths, either from outside to outside or on the centers (please specify which). Also, if the original purchase/manufacture date is known, please supply that. To distinguish between our towers and other brands, read this expalnation. Accessories, Kits or parts for other brand towers:
We will not supply major accessories, kits or sections for different brand towers. There are many issues of size and design difference which would negatively effect the performance of one or the other's brand make. Towers are specifically engineered to handle certain loads under pre-defined conditions. Mixing brands often detracts from the performance of either brand, allowing for possible deleterious or catastrophic effects later. The loss, even of someone's antenna array or accessory equipment, is a liability with which we do not want to deal.
Besides this fundamental objection, we have spent a good amount of money and many years evolving our products to where they are now. As our name suggests, our products have been designed as complete integrated systems, and this is where they offer they offer the most value. It would be foolish from an engineering standpoint, as well as a marketing one, to adulterate the use of our structures and devices.
Order Payments and Returns:
Older Pre-1995 towers:
For items sold to refurbish or improve an existing older model tower (pre-1995), if for some reason, the customer cancels the order before shipment, there will be a 25% surcharge on the total cancelled amount, even with credit card or electronic payments.
Refurb and Retro orders must always be completely prepaid.
If a customer receives the retro-fit items, and decides they are incorrect or undesirable, there will be limited return options. If the item is a modified tower section or fold-over-kit, there will be a 40% surcharge on returned items. Customer will also have to pay freight.
Cancellation of new items (for new towers) will incur a 5% surcharge to the customer, if done within 7 days of original order. Cancellation after that time frame will require a written explanation and will incur a 15% cancellation charge.
Our payment policy for regular order: one half of the total is to be paid up front as down-payment, and the other half is due upon tower completion and before the product leaves our shipping dock.
General Returns and Restocking:
General returns for regular products will incur a 20% restocking fee. If the returned products are damaged or modified, the restocking fee will be at least 35% or more, depending on the condition of the product. The final restocking fees will be determined upon inspection of the returned products.
Bolts & Nuts:
Check bolt counts immediately on receipt of tower against the Heights provided bolt list. Missing or shorted bolts will be replaced if reasonable claims are made within 3 days. HTS reserves the right to compare carrier and internal shipping documents in review of claim. Bolt or misc. hardware claims made past 7 days of receipt will not be replaced or shipped free--normal costs and charges will apply.